Frequently asked questions

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Getting started

What is Radikal Hesap?

It is pre-accounting software: customer accounts, invoices, collections, cash and bank, expenses, stock, quotes, projects and reports in one place. It is not tied to a single country.

Do I need to know accounting?

No. The screens are written in everyday language: receivable, payable, collection, invoice. The aim is to keep the account of your business easy to understand.

Does it replace official accounting software?

No, it is pre-accounting. For official books, tax returns and balance sheets you need the software your accountant uses. The reports here are for running your business.

Is there e-invoice or bank integration?

No. There is no submission to official e-invoice systems and no bank connection. Invoices are printed or shared by link, and you enter bank movements yourself.

Can I use it on a phone?

Yes. It opens in the browser without installing an app. On a phone there are bottom tabs and a “New record” button; if you like, you can move actions to the left of the screen.

Which languages does it support?

The interface is available in Turkish, English, German, French, Spanish, Portuguese, Indonesian and Arabic. Currency, time zone, number and date format are chosen in company settings.

Can I use it in another country?

Yes. You define the tax rates for your own country and choose currency and formats yourself.

Pricing and payment

Is a card needed for the trial?

No. You can sign up and try every module for 15 days.

How much will I pay?

There is one plan and every module is included: $5 a month. There is no extra fee per user or per module.

What happens when the trial ends?

Your data stays put and is not deleted at once. When you pay you carry on where you left off. After the time ends the program cannot be used; when you log in we send you to the payment screen, and the support section stays open. Trial accounts that do not pay are deleted 90 days after the end. Accounts that have paid once are never deleted.

When can I renew my subscription?

The renew button opens 29 days before the subscription ends. We do not take an extra payment while you have an active subscription.

How do I pay?

Payment is made on the payment provider’s secure payment page. Your card details are not stored in our system.

Is the price in dollars or lira?

The price is shown in US dollars. At payment it can be charged in dollars or converted to Turkish lira at the current rate, depending on your account; the payment screen shows the amount beforehand.

Security and data

Is my data safe?

Each company’s data is kept separately; one company cannot see another’s data. Staff see only the sections you allow. Important actions are written to an audit trail.

Why can I not change an invoice I approved?

So that records stay trustworthy, an approved document does not change. If there is a mistake you cancel the invoice and issue the right one; the trace of the cancellation stays on record.

How do I give my staff permissions?

On the Roles page you create a role and tick permissions by module and action. Then you add staff with that role.

What happens when I am away from the computer?

If nothing is done, for your security the session closes after 2 hours. A warning appears 2 minutes before; if you press “Continue” the session carries on.

Can I close my account or have my data deleted?

You can send account closing and data deletion requests from the Support section or by email. You can delete the sample records you entered during the trial yourself from Settings.

Using the program

Can I sell a product I do not have in stock?

You decide: warn but allow it, or block the sale when stock is short. It is set in the “If stock is short” setting.

Which invoice does a payment count toward?

If you pick an invoice it closes first; if not, it starts with the oldest open invoice. The surplus stays as an advance and is deducted from the next invoice automatically.

Can I add my own fields?

Yes. You can add custom fields of 12 types to customers, products and invoices, up to 30 fields for each type.

Can I export reports to Excel?

Reports are downloaded as CSV and open in Excel. You can also print them.

What should I do if a feature is missing?

Write to us from the Support section in the program or from the contact page. The app grows with its users’ needs.

Did not find your answer? Write to us · radikal@radikalhesap.com

Try it free for 15 days

No card required. Then $5 a month.

Try free for 15 days
Try free for 15 days No card needed